Frequently Asked Questions
Everything you need to know about shopping with ROA.
What is your standard shipping policy?
We offer worldwide shipping. Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to initiate your return label.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay in select regions.
Are your materials sustainably sourced?
ROA is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes. You can find specific material compositions listed on each individual product page.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.